Rogue Wave Open Source Support provides around-the-clock access to Tier 3/4 open source architects ready to support, consult, and educate your development, ops, and IT teams across software stacks. Our vendor-neutral, unbiased support covers the top open source packages used in mission-critical production environments and systems, giving you the confidence to troubleshoot any issue, deploy new systems, and optimize performance. Our support includes:
•Guaranteed service level agreements (SLAs) with all support contracts
•12x5 Silver Support or 24x7 Gold Support with around-the-clock coverage
•Access to Tier 3/4 open source architects and a dedicated CentOS development team
•The confidence to troubleshoot production issues, optimize performance, and complete system upgrades
•The experience to assess projects, perform architecture and security reviews, hold on-site classroom training, and create technical white papers
•Available support for CentOS Linux with a dedicated development team providing patches and hotfixes hosted on our own CentOS repository
With only one number to call to speak with an open source architect, there's no need for confusing and costly escalation processes or expensive component-level contracts that don't cover your entire stack. Whether the problem originates in one package or is the result of complex interactions across the stack, our experts have the training, experience, and mandate to handle all of them. These are your front-line experts, answering questions and delivering solutions just as anyone on your team should be.